Thanks to Macfactory's-
warranty program, we offer a "warranty" on most product categories. This warranty offers you and your customers great benefits, such as If. your item has a technical defect within 24 hours after receiving the order, we'll repair or replace it and if any fault occur while repairing Macfactory is not responsible and due to fault we will not replace/refund .Our warranty periods may differ per product. Therefore, take a good look at which product falls under which quality. Take into account the term of a warranty.
What dose the 3 months refurbished warranty cover?
This warranty is limited to technical defects and component issues that affect the functionality of your item. It doesn't cover accidental breakage or compatibility and software upgrade issues, so make sure you read up about the limits of older models and check with your product picture on website for models they don't support.
Brands Product's
Finity, Regate, AVANCE, CAASI, Amalink and JACSU products - LIMITED warranty.
Service Pack screens/parts – 30days warranty
MacBook LCD / Parts – 30 days warranty.
Phone battery- 30days warranty
Laptop Batteries - 90days warranty.
Compatible screens - 30 days warranty.
Parts & Accessories - 30 Days warranty.
Delivery Address Policy
If you provide a wrong delivery address, you shall bear 100% of the liability. If you have used the wrong address for any order, please contact us as soon as you realize it, but it’s impossible to apply the corrected address to the order if it is already shipped.
Note Returns!!
Board Components, IC, Tools & Small Parts have *NO RETURNS / NO CANCEL / NO EXCHANGE POLICY / NO WARRANTY* . Please Check the Model Number and match it with your product. Product will be replaced only not refunded.
1. No Returns
Once an order is placed and processed, it cannot be returned for any reason. We encourage customers to review their orders carefully before completing the purchase.
2. No Refunds
We do not provide refunds for any products or services, regardless of the circumstances.
If in the case of chargeback, we will refund the amount of only product value not the full amount due to it includes shipping, GST, Platform Charger and Payment Gateway charges and 10% of the amount will be deducted from refund.
3. Cancellations
We do not support order cancellations once the order is placed. Please ensure that your order details are accurate before confirming your purchase.
Items Damaged in Transit
At MacFactory, we strive to ensure that our products arrive in excellent condition. However, we understand that sometimes items may be damaged during shipping or manufacturing. This return policy outlines how we handle such cases to ensure a smooth and fair resolution for our valued customers.
Eligibility for Returns
Time frame for Reporting: Damaged goods must be reported within 24 hours of receiving the item. Claims made after this period will not be eligible for replace/replacement.
Proof of Damage: Customers are required to provide photos or an unboxing video and evidence of the damage. This helps us verify the issue and improve our quality control processes.
Condition of Item: The damaged item must be returned in its original packaging, including any accessories, manuals, or parts that came with it.
Steps to Return Damaged GoodsContact Customer Service: Reach out to our customer service team on WhatsApp +91 6261264084 to report the issue. Please include your order number, details of the damage, and photographic evidence.
Approval and Instructions: Our team will review your request and provide instructions for returning the item, including a return shipping label if applicable.
Return the Item: Pack the damaged item securely and send it back to us. sending it to us and getting it shipped back to customer the shipping amount will be paid by customer.
Inspection and Resolution: Once we receive the item, it will take 3-7 days to our team to inspect it and process a resolution. Depending on the circumstance
Exclusions and Limitations.
Damage caused by misuse, improper handling, or unauthorized modifications is not covered under this policy.
Sale or clearance items may have different return conditions; please review the specific terms at the time of purchase.
Customer support
Our Support team should reply to you within 3 business day if you have a question or issue. If you don’t hear from them in that time, we’ll jump in to help.If you have any questions or concerns regarding our "No Return and No Refund" policy, please feel free to contact us at WhatsApp +91 6261264084